The
Quality Assurance Officer reports to the Quality Assurance Director and will play a pivotal role in
maintaining and enhancing academic standards, ensuring compliance with
institutional policies, and driving continuous improvement in teaching,
learning, and administrative processes. The incumbent shall collaborate with various stakeholders to
monitor and evaluate quality assurance frameworks and support accreditation
processes to improve all quality matters in the
academic and support sectors of the University.  

•         Academic Programmes and Accreditation: Coordinating
  with faculties on programme development; tracking regulations and ensuring
  compliance; verifying proposed programs’ adherence to  MBKs and conformity to
  the ZIMCHE template; implementing appropriate QA practices (policies, systems,
  strategies, and procedures) to enhance teaching and learning, and updating          regulations as needed;
•    Assessment, Monitoring, and Evaluation:
  Participating in program and institutional audits, administering BUSE
  examination observation protocols, developing assessment instruments, monitoring
  teaching and learning by conducting faculty and departmental operational spot
  checks, evaluating examination script marking, and engaging with faculty and
  departments;
•     Teaching and Learning: Monitoring and
  evaluating the quality of academic programs; coordinating periodic review and
  accreditation of academic programs by ZIMCHE; developing quality standards;
  coordinating the development of QA short course;
•     Data and Information Management:
  Developing data collection instruments; conducting surveys, capturing data on
  examination evaluation, managing quality assurance databases, creating
  databases; updating files; generating reports, updating the QA department
  website; managing the BUSE Quality Assurance Management System (QAMS);
  investigate quality assurance issues raised by faculties/departments; analysing
  peer and student evaluation data; conducting academic research, publishing
  articles.;
•      Development of QA Competencies:
  Providing logistical support for external assessments, organising training
  schedules, developing training programs, distributing training materials, and
  developing and conducting QA awareness campaigns;
•       Networking, Collaborations, and
  Benchmarking: Benchmarking locally, regionally, and internationally to enhance
  QA processes and procedures, contributing to the development of draft Memoranda
  of Understanding (MoUs), contracts, and agreements;
•     Stakeholder Engagement: Communicating
  quality assurance issues to stakeholders; conducting satisfaction surveys;
  representing the QA Department in various committee meetings; participating in
  students and parents/guardians orientation, conducting consultative meetings
  with stakeholders; participating in national, provincial and
  university-organised events;
•    Administrative: Participating in quality
  assurance audits, minuting ZIMCHE assessments of physical resources and
  facilities, developing agendas for meetings, developing workshop programmes,
  writing memos and minutes, circulating QA documents, attending Faculty Board
  meetings, proofreading documents, and organising workshops, conferences, and
  seminars;
•      Any other duties related to quality
  assurance business may be assigned from time to time by the Quality Assurance
  Director.  

Applicants must have at least:

   •   At least a Bachelor’s degree in Science, Technology, Mathematics and education-related fields; Agriculture, Humanities or Library and Information Systems and related fields;

• A Master’s degree in a related field would be an added advantage.
• At least five (5) years of working experience relevant to the post-degree qualification
• Relevant experience in higher education is an added advantage
  

The Quality Assurance Officer should have the following skills and attributes: –

• Life and Career Skills: Adaptability, collaboration, communication, analytical and critical thinking, organisational skills, ethical integrity, and time management.;
• Digital Literacy: Proficiency in Microsoft Office Suite; knowledge of data analysis tools; familiarity with online assessment tools; awareness of emerging technologies; ability to navigate and utilise digital platforms;
• Innovativeness: Problem-solving, research-oriented; ability to identify innovative ways for QA enhancement.and 
• Knowledge mastery: Accreditation standards and regulatory frameworks; report writing; understanding of ZIMCHE and its operations; educational assessment and evaluation methodologies; ability to interpret data and generate recommendations.